Refund & Cancellation Policy
Effective Date: January 6, 2026
1. Overview
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and chargebacks are handled for services provided through our website and platform. By using our services, you agree to this policy.
2. Service Fees & Non-Refundable Charges
All setup fees, one-time onboarding charges, API integration fees, and subscription fees are non-refundable once the service is activated. Transaction processing fees (Pay-In, Pay-Out, etc.) are non-refundable after a transaction is initiated or completed.
3. Transaction Failures
In case of a failed or reversed transaction, the deducted amount (if any) will be refunded to the original source automatically, subject to bank or network timelines. Refund timelines may vary between 3–7 working days, depending on the issuing bank or payment partner.
4. Duplicate or Excess Payments
If a customer is charged multiple times for the same transaction, the excess amount will be refunded after verification. Users must report such issues within 7 days of the transaction date.
5. Cancellation of Services
Requests for service cancellation must be submitted in writing via email to our official support email. Cancellation requests raised after service activation or API enablement will not be eligible for any refund.
6. Chargebacks & Disputes
Chargebacks raised by customers will be reviewed as per banking and regulatory guidelines. Any penalties, chargeback fees, or losses arising from fraudulent or disputed transactions will be borne by the merchant.
7. Compliance & Regulatory Delays
Refunds may be delayed or withheld if required due to regulatory compliance, KYC verification, fraud checks, or investigation by banking or government authorities.
8. Changes to This Policy
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes become effective immediately upon posting on the website.
9. Contact Us
For refund-related queries or support, please contact us through the details provided on our Contact Us page or email us at info@a2pay.net.